During the Coronavirus pandemic we have stepped up measures to maintain hygiene at Queensmere Observatory Shopping Centre, by increasing the cleaning regime and ensuring regular cleaning of touch points such as door handles and hard surfaces.


Everyone who works at the centre have been thoroughly briefed on the steps to take to keep themselves and customers protected, and we advise all of our customers to follow the guidance issued by the Government, its Chief Medical Officer and Public Health England.


The Health and wellbeing of our customers and colleagues is our highest priority. Therefore, in order to maintain social distancing when in the Shopping Centre, we have implemented various rules and guidelines. By entering these premises visitors must accept these rules and agree to adhere to them in order to maintain health and wellbeing.


If you are showing any symptoms of the Virus we kindly ask that you refrain from visiting Queensmere Observatory Shopping Centre and follow guidance issued by The Government.


From Friday 24th July, face coverings are mandatory in the shops. We encourage shoppers to please abide by these Government rules or you could face a £100 fine.

Our stores open are:


Adam’s Fruit

Aria Bags

Asian Food



Beauty Base






F Hinds

Go Tech – tec

Holland & Barrett

Home Living



Islamic Book Shop



Observatory News


One Below

Orient Exchange


Phone World

Phones R Us


Queensmere Newsagents

Rebel London

Sana Fashion


Shamilia Fashion


Spectical Express

Sports Direct







Vision Express

Warren James












Frequently Asked Questions


Q: When will all the stores be open again?

A: The Centre is following the guidance issued by the Government and the Stores will re-open once the Government announces they are allowed to do so. Regular updates will be made on this website and our social media sites. Links to our Social Media sites can be found on this page.


Q: When will all the public facilities be available again?

A: Whilst there is a risk of the virus spreading, we have been advised to reduce access to a number of public facilities. The toilets will remain open but please maintain social distancing whilst inside. The toilets are being cleaned regularly and there are measures in place within the toilets.


Q: Can I go shopping with my family or friends at the Centre, as I haven’t seen them for a while?

A:  No, this is not permitted at this time. The Centre can only accommodate so many visitors in the malls at any one time, to maintain social distancing rules.


Q: I am a single parent and do not have anyone to look after my children whilst I go shopping. What can I do?

A: We will make an allowance for circumstances such as this and you will be permitted entry to shop with your children. You will need to ensure that your children observe the social distance rule and are not left wandering on their own. However, if a family with two parents and children arrive, only one adult will be permitted entry.


Q: Do I need to wear a face mask in the Centre?

A: The Centre is not enforcing the wearing of face coverings at the Centre currently but the Government has announced that masks / face coverings are compulsory on public transport with fines for noncompliance. We have face masks available to buy located next to the Amazon Lockers at the centre.



Q: Do I need to wear gloves at the Centre?

A:  It is better to wash or sanitise your hands more regularly. The Centre has sanitising stations available on the mall for you to use free of charge.


Q: If I develop symptoms after shopping at the Centre, do I need to inform the Centre Management.

A: We advise all visitors to follow the advice given by Public Health England and you can find a link to their website above. It is not necessary to advise the Centre Management unless you are employed in one of the Stores.


Q: Will the Centre trading hours change?

A: The Centre hours will remain as current; however, store trading times may vary. You can find the trading hours for each store in the store directory page of the website.